Hotel reservation agreements for PTQV base objects

Hotel reservation agreements for Netmedia base objects

Hotel reservation agreements for Booking base objects

Hotel reservation agreements for PTQV base objects

Definitions

Application Form

A standard application form formulated, with an electronic version available, for preparing single standard reservations, cancellation of overnight reservations or accessing other services available on the system rezerwuje.com.

User

User is of private status who is aware of the laws and physics of the Civil Code.

Travel Operator

Polish Travel Quo Vadis LTD.

REZERVATION

1. Reservations are made on rezerwuje.com system only by correctly filling in the application form and sending it with the services chosen.
2. In the event of incorrectly completing the application form the user bears all personal responsibility for any action.
3. The Operator is not accountable for the unavailability to access the reservation system, for security or any other reason regardless of the contributing Operator.
4. The Operator holds the right to refuse access to the rezerwuje.com system for matters of security and any inaccurate irregularities.
5. Reservations are approved provided that a charge has been debited from the users valid credit card account or through an approved and validated bank transfer.

FORMS AND CONDITIONS OF PAYMENT

CREDIT CARD

1. In the case of making payment via credit card, the user is obliged to enter and complete all the required credit card details.
2. The authorization and charging process is executed on the rezerwuje.com website through a secure encoded 128-bit protocol system that is directly connected to eCard.
3. The required amount owing will be charged through the system from the credit card after a 7 day period starting from the initial date of reservation, no later than two working days before the elected date on which the user chooses to take advantage of the reservation service.
4. In the case of the lack of funds on the credit card, the amount due towards the payment of the reservation, the reservation becomes ineffective.

BANK TRANSFER
In the case of a bank transfer payment, the user is required to send the bank transfer confirmation via fax on: (022) 6521461 or (022) 6522113 no later than 3 days prior to the commencement of the service. The recipients' details are as follows::
Polish Travel Quo Vadis Sp. z o.o.,
ul. Ptasia 2,
00-138 Warszawa,
Account no for PLN: 89103010160000000007164000
Account no for USD: 13103010160000000007164010
Account no for EUR: 82103010160000000007164029
Bank Handlowy S.A. I O/Warszawa

VAT Invoice
According to current valid tax laws, Polish Travel Quo Vadis Ltd. issues a VAT invoice for services on a clients claim within 7 days from the date of receiving payment for services requested (credit card charge or bank transfer to our account). If a client doesn't fulfil all requested details reagarding the purchaser or 7 days elapse from receiving the payment, Polish Travel Quo Vadis Ltd. is no longer authorised to issue the invoice.

Payment of Additional Services

1. Any additional services (for example: additional nights, pay television or mini bar) not included in the original reservation request have to be paid by the User on the spot at the hotel.
2. The basis currency is the Polish Zloty (PLN). The price presented in EURO and USD is converted at closing rate at the end of each day. Any minor discrepancy in the price is due to the various exchange rates applied by the credit card authorization service center or the bank.

CONFIRMATION

1. The system rezerwuje.com includes services available On-Line, confirmed automatically on the basis of the special allotment services reserved for the User, as well as services entailing the Operator's confirmation.
2. In the case of a required confirmation by the Operator, the confirmation is sent within a 2 day working period to the e-mail address specified in the reservation form.
3. The confirmation includes all essential details about the reservation or the notification of no vacancies at the indicated period.

OPERATORS EXTENDED RESPONSIBILITY

1. The Operator is forced to make the best effort in the realization of the service similar in standard to the original as well as in the required time, as specified in the reservation form, only if the realization of the specified service is impossible to be carried out by the Operator
2. The Operator can offer an alternative service, similar to that of the original at the specified period completed in the reservation form, if the realization of the initial service is impossible to be carried out for reasons outside the scope of the operator.
3. In the case of the User not authorizing an alternative service proposed of similar standard, realization of the service becomes impossible for reasons other than listed in pt.1 or their execution would be linked with the excessive payment according to the Operator charge, then the operator is required to refund the exact amount the User was charged for the service, in reference to pts. 6 & 7
4. A received refund of payment to the User exhausts all additional claims of compensation the User may have.
5. Refunds, listed in pt.3 will be forwarded to the bank account number specified on the reservation form, on later than one month to the day, on which the User intended to commence using the service.
6. The Operator does not take on responsibility for any inconvenience transition caused that may occur at any service providers eg. Hotel costs, shortage of water, heating, electricity and air-conditioning as well as for the inconvenience occurrence caused in a disconnection of services eg. Repairs or maintenance of swimming pools, or other incidences.
7. In the case of unforeseeable circumstances, independent of any other actions, life catastrophes, strikes, onset of war or other situations that make it impossible for the realization of the service as agreed, the operator is released from any obligated services.

CANCELLATION

1. In the case of canceling a Reservation the following charges are implemented:
   • 50 PLN ( approx. 12 Euro) - as long as the cancellation is made 3 days prior to the initial commencement date of the service, when the User is expected to take advantage of the service requested;
   • 100% of the total reservation if the cancellation is made following the 3 day period signalizing initial commencement date of the reservation (in the case of an overnight stay - 100% of the cost is charged for the first night);
   • 100% of the total reservation cost if the User resigns from using the service without making a formal cancellation, by completing and sending the cancellation form, through the system;
   • 100% of the total reservation cost, if the User is a no-show or refuses to utilize all the reserved services requested without making the necessary changes.
2. In the case of making a cancellation the full amount owed will be reimbursed via a bank transfer to the bank account specified by the User on the cancellation form.

PERSONAL DATA

Making a reservation on the Internet website rezerwuje.com the User hereby agrees to have their personal data recorded in the system database of rezerwuje.com as well as the Operator - Polish Travel Quo Vadis Ltd. The recorded data will be processed by rezerwuje.com and the Operator in order to finalize the reservation, allowing the next reservations to be done faster and for marketing purposes (such as sending a newsletter by e-mail or fax, submitting the company name on the clients list of rezerwuje.com) in accordance with the full extent of the Polish Protection of Personal Privacy Law dated 29.08.1997 . Users are entitled to view and make changes to their personal data records.

ACCEPTATION OF RESERVATION CONDITIONS ON THE INTERNET

Selecting the option "I Agree" indicates, that the Client understands and accepts the all the conditions of the Regulations. If the Client does not accept the conditions of the Regulations the result is a return to the main service page rezerwuje.com.

Hotel reservation agreements for Netmedia base objects

DEFINITIONS

Hotel

An establishment (building) that provides lodging, meals, and other services to the travelling public on a commercial basis.

Guest

A visitor to Hotel who pays for accommodations, meals or other services and uses the Reservation System of Operator to make the Reservation.

Operator

NETMEDIA S.A., Warsaw Stock Exchange Company with its headquarters located on 5A Gen. Fieldorfa Street segment E, 03-984 Warszawa, Poland.

Reservation System

on-line Hotel reservation system accessible at the domain name rezerwuje.com (the "Website") enabling visitors to the Website to book Hotel services.

Order

an electronic document (form), which is the only means of making Reservations.

Reservation

an accepted and confirmed by the Operator Order of requested services (for example an overnight hotel stay).

Voucher

an electronic document sent by the Operator to the Guest confirming the Reservation. The Voucher should be presented at the Hotel as proof of purchase.

SUBJECT AGREEMENT

The subject agreement defines the terms and conditions under which Operator provides Guest with Reservation services of overnight stays and other services in Hotels.

RESERVATION OF SERVICES

The purchase of overnight accommodation or other tourism services is executed by means of the completion and dispatch of Order.

The client is obligated to complete the order form correctly. Operator does not take any responsibility for the negative aftereffects resulting from the incorrect completion of the Order form by the Client.

It is the responsibility of the Client to verify whether the Voucher, confirmation of the services booked, was received successfully. In the case when this document is not received, Operator must be informed of this fact as soon as possible by Guest.

Operator does not guarantee a successful delivery of the reservation confirmation document and does not take responsibility for the negative aftereffects resulting from a missing Voucher during the stay of the Client at the hotel.

PRICES

The exhibited prices are per room, apartment, or other accommodation, per night. All prices include VAT taxes.

The exhibited prices include Hotel breakfast, unless explicitly stated. In the case where breakfast is not offered in the price, the Client will be informed of this fact during the reservation process.

Guest accepts that the exhibited prices are subject to change within prior notice. Operator will confirm the actual price during the reservation process and will provided it on Voucher (reservation confirmation document). Operator does not charge any additional fees for acting as an intermediate in the reservation of overnight accommodation as well as other ordered services.

PAYMENT OPTIONS

The only legally binding unit of currency for payments is the Polish Zloty (PLN). The exhibited prices in foreign currencies (EURO, USD, GBP) are approximations, converted according to the daily average currency exchange bank rate. There can be minor differences in the final price charged due to differences in the exchange rate used by the credit card authorization centre or Guests bank. There are two different forms of payment: credit card and bank transfer.

CREDIT CARD

Reservation price is automatically authorized once the Guest has completed and successfully submitted Order. Authorizations are executed by eCard - an authorized credit card centre utilizing an encoded, secure connection. Operator reserves the right to block the authorized funds until Order confirmation, up to 7 working days from the time of their authorization.

Guests Credit Card is debited at the moment of Reservation confirmation by the Operator.

The Operator has the right to reject Order in case when Guests credit card funds are insufficient to cover the costs of the ordered services or the credit card vendor rejects the transaction operation.

BANK TRANSFER

Guests can pay for ordered services by way of a bank transfer while complying with the following conditions:

Operator must receive complete payment within 3 working days before the date of first night stay. If payment is not received, the Operator has the right to terminate Order.

Upon receiving payment Operator will confirm Guest the Reservation by Voucher. In the case when immediate Reservation confirmation is required, the Client shall send Operator proof of payment to the following fax number: 0048 22 815 41 00 or to the following e-mail address: biuro@rezerwuje.com

Payment via bank transfer should be made to the following bank account of Operator: Kredyt Bank Account Number: 90 1500 1878 1218 7006 4975 0000 (IBAN) PL90 1500 1878 1218 7006 4975 0000 (BIC) KRDBPLPW.

INVOICES

Operator will issue to the Guest a VAT invoice according to the goods and services tax bill of Poland within 7 days of the conclusion of the service at the Hotel.

If Guest incorrectly provides invoice data Operator will not be able to make changes to the VAT invoice after a 7 day period from the conclusion of the service.

ADDITIONAL SERVICES

Any additional services exploited by Guest at the Hotel or at another entity (for example parking, laundromat facilities, cable television, mini-bar, climate taxes and others) not reserved through Operator, will be the sole responsibility of Guest.

CONFIRMATION OF RESERVATION

Operator enables two different types of Reservations depending on accessibility of services:

• ON-LINE Reservation - services are accessible in real-time (online), in which case Operator instantly confirms Reservation and sends Guest the Voucher to the indicated by Guest e-mail address.
• ON-REQUEST Services - services are accessible on-request (available off-line), in which case Operator checks availability of services at the hotel or other entity and has 24 hours (during workdays) and 48 hours (during non-workdays) to confirm Reservation, from the moment the Order was completed by Guest.
• For successful and fully paid Reservations Guest, along with Order confirmation, also receives Voucher which is an essential document to be presented at the Hotel or other entity to ensure proper services

CANCELATION OR MODIFICATION OF A RESERVATION

Any modifications or cancellations of a Reservation must be performed using the electronic form accessible in the Reservation System. Operator is not obligated to accept modifications or cancellations requests in any other form.

Any changes or cancellation made by Guest need to be verified and confirmed by Operator in writing.

If no restrictions apply Operator will modify or cancel Reservation without any additional costs to Guest.

The actual Terms and Conditions of modifications and cancellations may be different than the general rules presented below depending on the Hotel and particular offer details. Operator will inform Guest of the actual and binding Terms and Conditions in a clear and concise manner during the booking process on the order form as well as Voucher (confirmation of Reservation). In the case when no specific conditions are listed in the order form or Voucher, the following Terms and Conditions shall apply:

No charges apply for cancellations or modifications of a Reservation if made at least 72 hours before the day of the service commencement.

Charges equal to 100% of the cost of the first night stay apply for cancellations or modifications of a Reservation if made less than 72 hours before the day of the service commencement.

Charges equal to 100% of the cost of the full stay apply for "no shows" without prior cancellations or modifications of a Reservation.

For properly made cancellation of the reservation Operator will reimburse Guest full amount charged, minus any cancellation costs resulting from a particular offer or the general Reservation Terms and Conditions. Operator does not take responsibility for the currency exchange costs.

LIABILITY

If the originally reserved services are for whatever reasons unattainable Operator will try to the best of its ability, to provide Guest with as similar as possible in price, standard and duration alternative services. If Guest rejects the alternative proposition of a similar service Operator will reimburse Guest the full amount charged.

In any event total Operators liability is limited to the amount that Guest was charged for Hotel services while making a Reservation through the Reservation System. After that amount is reimbursement to Guest Operator is free of any additional claims of action by Guest.

Operator takes great care to present "up to date" and accurate information in the Reservation System. However Operator is not the owner of Hotel facilities presented in the Reservation System, therefore:

• Operator does not take any responsibility for any damages suffered by Guest at the hands of the Hotel staff.
• Operator can not be held responsible for incorrect information provided by the Hotel itself in the Reservation System.
• Operator does not take responsibility for liabilities resulting from 'no vacancies' at the Hotel which for example can occur when the Hotel sells more accommodation than it actually holds.
• Operator does not take any responsibility for any inconvenience or unpleasant occurrence at the hotel that result for example from renovation of heating systems, inaccessibility to recreational services, pool renovation, a water or power shortage and any other similar occurrences.
• Operator can not be held liable in crisis situations beyond Operators control, such as, natural disasters, strikes, wars, biohazards, etc, where the realization of the Reservation is impossible, in which case Operator is released from any responsibility to fulfil Reservation obligations and does not partake in any consequences regarding the legal binding of these Terms and Conditions.

COMPLAINTS

Any complaints associated with the services rendered by the Hotel should be filed by Guest directly with the Hotel prior to or at the time of departure or at the latest within 48 hours after the completion of the service.

If Guest approaches Operator for whatever reason with a complaint about the services rendered by the Hotel, Operator shall confer the complaint with the Hotel with the objective of ensuring that the complaint is dealt with as quickly as is practically possible by the Hotel.

GUEST INFORMATION

The data collected by Operator when Guest books a reservation through the website, such as Name, telephone and fax numbers, email address and Invoice details is used to process and book Reservation and to notify the Guest about Reservation details by email or fax. As a members of the Reservation System Guests will occasionally receive updates from Operator about special offers, new services, and other noteworthy news items. However, the Guest may always decline to receive these email and fax messages.

IN CONCLUSION

The Guest certifies that he has read the User Agreement and agrees to be bound by it.

The User Agreement was created under the strict guidelines of Polish law. The Polish internal laws, without regard to the principles of conflicts of laws, will govern this agreement and any dispute of any kind that arises between Guest and Operator.

In the case of where one point of the Agreement is invalid, this does not affect the remaining points of the Agreement.

The Operator reserves the right to change the "Terms and Conditions" of the Agreement at any time with out prior notice.